Shipping policy
Shipping Policy — Aurelyse Jewelry
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day. You will receive a tracking email once your order has shipped.
Shipping Rates & Delivery Times
United States:
- Free standard shipping on orders over $50 USD
- Standard Shipping (5–10 business days): $4.99
- Express Shipping (2–4 business days): $9.99
International:
- International Standard Shipping (10–20 business days): $7.99
- Rates and delivery times may vary depending on destination country and local customs.
Please note that delivery times are estimates and may be affected by carrier delays, weather, or customs processing.
Tracking Your Order
Once your order ships, you will receive an email with your tracking number. You can use this number to track your package directly on the carrier's website.
Customs & Import Duties
For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at aurelysejewelry@gmail.com. Please allow 5 additional business days before contacting us, as carriers sometimes experience unexpected delays.
Contact Us
For any shipping-related questions, please reach out to us at aurelysejewelry@gmail.com. We are happy to help!